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Privacy Policy

Last updated: 28 May 2026

B. Flower Studio respects your personal data privacy. This Privacy Policy explains how we collect, use, retain, and protect personal data that you provide through this website, our online shop, floral workshop registrations, contact forms, WhatsApp, email, or other channels.

1. Personal Data We May Collect

Depending on the service, we may collect the following information:

  • Name
  • Phone number
  • Email address
  • Company or organisation name
  • Recipient name, phone number, and delivery address
  • Order, payment, delivery, and enquiry details
  • Workshop registration and attendance information
  • Corporate collaboration, brand event, or floral decoration project details
  • Information you voluntarily provide through forms, WhatsApp, email, or other communications
  • Website usage information, such as browsing records, device information, cookies, or similar technology data

Please do not provide unnecessary sensitive personal data. If you provide personal data on behalf of another person, such as a recipient, participant, or company contact person, you should ensure that you have obtained their consent or have reasonable authority to provide the information.

2. Purposes of Collection and Use

We collect and use personal data mainly for the following purposes:

  • Processing custom floral gifts, bouquets, baskets, table centrepieces, and other product orders
  • Arranging payment, invoices, receipts, delivery, handover, and after-sales follow-up
  • Handling floral workshop registration, RSVP, place confirmation, rescheduling, and event notices
  • Responding to enquiries, quotations, corporate collaborations, and brand event discussions
  • Arranging wedding florals, corporate florals, commercial decorations, or other customised projects
  • Verifying customer identity, order details, and payment status
  • Improving our website, products, services, customer experience, and operational workflow
  • Handling complaints, disputes, refunds, care issues, legal matters, or compliance matters
  • Sending product, workshop, event, or promotional information where you have consented or where permitted by law

3. Direct Marketing

If we use your personal data for direct marketing, such as notifying you about new floral gifts, seasonal products, workshops, offers, or events, we will obtain your consent or indication of no objection as required under Hong Kong’s Personal Data (Privacy) Ordinance.

You may ask us to stop using your personal data for direct marketing at any time by contacting us through WhatsApp, email, or the website contact form.

4. Disclosure and Transfer of Personal Data

We will disclose your personal data only where necessary and within a reasonable scope to the following persons or organisations:

  • Delivery, logistics, courier, or handover service providers
  • Payment, online shop, website, cloud, email, or information technology service providers
  • Event venues, collaborating instructors, corporate partners, or project execution personnel
  • Professional advisers, such as accounting, legal, insurance, or compliance advisers
  • Government departments, regulators, law enforcement agencies, or courts where disclosure is required by law

We do not sell your personal data.

5. Retention of Personal Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required for legal, accounting, tax, operational, contractual, dispute-handling, or compliance purposes. When personal data is no longer required, we will take reasonable steps to delete, destroy, or anonymise it.

6. Personal Data Security

We take reasonable and practicable security measures to protect your personal data against unauthorised or accidental access, processing, deletion, loss, or use. However, the internet, email, WhatsApp, and third-party platforms are not absolutely secure. You should also take care when using these channels.

7. Cookies and Website Technologies

This website may use cookies or similar technologies to support website operation, shopping cart functions, language settings, website analytics, and user experience improvements. You may refuse or delete cookies through your browser settings, but some website functions may be affected.

8. Third-Party Websites and Platforms

This website may link to Instagram, WhatsApp, payment platforms, Odoo, or other third-party websites and services. Their privacy and data handling practices are not governed by this Privacy Policy. You should read the privacy policies of the relevant third parties.

9. Access and Correction of Personal Data

Under Hong Kong’s Personal Data (Privacy) Ordinance, you have the right to request access to and correction of your personal data held by us. We may charge a reasonable administrative fee where permitted by law.

To request access, correction, or deletion of personal data, or to enquire about this Privacy Policy, please contact:

B. Flower Studio
Email: b.flowerstudio25@gmail.com
Phone / WhatsApp: 6050-7926

10. Updates to This Policy

B. Flower Studio may update this Privacy Policy from time to time. The updated version will be posted on this website and will take effect from the date of posting. Your continued use of this website or our services means that you agree to the updated Privacy Policy.

Personal Information Collection Statement (PICS)

When you provide personal data to us through the B. Flower Studio website, online shop, floral workshop registration forms, contact forms, WhatsApp, email, or other channels, you acknowledge that you have read and understood this Personal Information Collection Statement.

1. Purposes of Collection

The personal data you provide will be used for the following purposes:

  • Processing orders, payment, delivery, handover, and after-sales follow-up
  • Arranging custom floral gifts, floral decorations, workshop registrations, RSVP, and event notices
  • Responding to enquiries, providing quotations, and handling corporate collaboration or brand projects
  • Contacting you to confirm information, arrange services, or handle customer support
  • Handling complaints, disputes, refunds, legal matters, or compliance matters
  • Sending product, workshop, event, or promotional information where you have consented or where permitted by law

2. Mandatory Information

If a relevant form or order field is marked as mandatory, you must provide that information. Otherwise, we may not be able to process your order, registration, delivery, enquiry, or collaboration arrangement.

3. Transfer of Data

Where necessary, we may transfer your personal data to delivery, payment, website, information technology, event venue, collaborating instructor, corporate partner, professional adviser, government department, or other persons or organisations required by law.

4. Access and Correction

You have the right to request access to and correction of your personal data under Hong Kong’s Personal Data (Privacy) Ordinance. For any enquiry, please contact:

B. Flower Studio
Email: b.flowerstudio25@gmail.com
Phone / WhatsApp: 6050-7926

5. Direct Marketing Choice

If you do not wish us to use your personal data to send product, workshop, event, or promotional information, you may notify us at any time by WhatsApp or email to stop receiving such communications.